Customer Care & Terms

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At Kaisla la ranta, I do my very best to make your experience smooth and enjoyable. Still, a few practical things to keep in mind:

• Items placed in your shopping cart are not reserved and may be purchased by others.

• A purchase is confirmed only after payment has been processed and you’ve received an order confirmation via email.

• During launches or special sales, there is a small chance that multiple customers might purchase the same piece simultaneously. I will always try to get your chosen artwork to you, but if it’s no longer available, I’ll issue a full refund. I truly appreciate your understanding.

• I reserve the right to update these terms and conditions at any time, without prior notice.

 

Shipping & Returns – Original Art

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     Packaging and preparing original paintings with care takes time. Please allow up to 14 days for your         artwork to be ready and shipped after your purchase.

• Shipping costs are calculated at checkout.

• Some large or delicate pieces may require special arrangements—this will be noted on the product page.

• Once shipped, you’ll receive a tracking number by email.

• Kaisla la ranta is not responsible for lost or damaged parcels.

     If you want to return your purchase, please contact me at kaislalaranta@gmail.com. Please note:

• Customers are responsible for all return costs.

• Returns must use the original packaging and the same shipping method (with tracking).

• Returns must be finalized within 14 days of receiving the item.

• Failure to collect your shipment in time may result in it being returned to me. In that case, the cost of resending will be charged to you.

• Not collecting your order is not considered a valid reason for a refund.

• If I am at fault, I will cover any additional postage costs.

• Unfortunately, returns on gift cards are not accepted.

• Refunds will be issued via the same method used for your original payment.

• You can always contact me with any return questions at kaislalaranta@gmail.com.

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Shipping & Returns – Art Prints

All art prints are made to order by Printful in the facility closest to your location (EU, UK, USA, Canada, Australia).

• Since prints are made just for you, please allow extra time for production and delivery.

• Every shipment has an environmental impact—I encourage thoughtful and long-term decisions.

• Shipping costs are calculated at checkout.

• Once shipped, you’ll receive tracking info by email.

• Kaisla la ranta is not responsible for parcels lost or damaged in transit.

• During busy seasons or holidays, shipping may take longer.

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Faulty or Damaged Returns

Please inspect your order upon arrival and contact me right away if the item is defective, damaged, or incorrect. I want to make it right.

• If your order arrives in faulty or damaged condition, email me within 48 hours at kaislalaranta@gmail.com.

• Include your order number, a description of the issue, and clear photos of the damage.

• Faulty or damaged returns must be shipped back within 5 working days of reporting the issue.